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Creating Incidents in Dynatrace

Introduction

In Incident Management, creating incidents is a crucial step for responding to issues that arise in your application or infrastructure. Dynatrace provides a streamlined way to create and manage incidents, ensuring that your team can respond quickly and effectively. This tutorial will guide you through the process of creating incidents from start to finish.

Prerequisites

Before you can create incidents in Dynatrace, ensure you have the following:

  • An active Dynatrace account with access to incident management features.
  • Basic understanding of how incidents work within Dynatrace.
  • Access to the application or service where you want to create incidents.

Step 1: Navigating to Incident Management

To begin creating an incident, log in to your Dynatrace account and navigate to the Incident Management section:

  1. From the main dashboard, click on the "Incident Management" option in the left-hand menu.
  2. Once you're in the Incident Management section, you will see a list of existing incidents.

Example Navigation

Click on Incident Management to access the relevant features.

Step 2: Creating a New Incident

To create a new incident, follow these steps:

  1. Click on the Create Incident button located at the top right corner of the page.
  2. A form will appear where you need to fill in the incident details.

Incident Creation Form

Fill in the following fields:

  • Title: A brief description of the incident.
  • Description: A detailed explanation of the issue.
  • Severity: Indicate the urgency of the incident (e.g., High, Medium, Low).
  • Assignee: Assign the incident to a team member.

Step 3: Saving the Incident

Once you have filled out the incident form, review the information for accuracy. Click the Save button to create the incident. You will receive a confirmation message, and the incident will be added to the list of active incidents.

Example of Saving an Incident

After clicking Save, you should see a message like:

Incident created successfully!

Step 4: Managing Incidents

After creating an incident, you can manage it by:

  • Updating details as new information comes in.
  • Changing the status to reflect progress (e.g., In Progress, Resolved).
  • Communicating with team members through comments.

To update an incident, click on the incident from the list, make your changes, and click Update.

Conclusion

Creating and managing incidents in Dynatrace is an essential part of maintaining application performance and reliability. By following this tutorial, you can effectively create incidents and ensure that your team can respond promptly to issues as they arise.